MONO Terms & Conditions

The website www.monoskincare.com (the "Website") is managed by Castaralo Limited (doing business as “MONO SKINCARE” or the "Company"). 
Throughout the site, the terms “we”, “us” and “our” refer to MONO SKINCARE. MONO SKINCARE offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.



PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING, USING ANY PART OF OUR WEBSITE, BUYING OUR PRODUCTS OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THIS DOCUMENT. THIS AGREEMENT IS IN FORCE BETWEEN MONO SKINCARE AND YOU (HEREAFTER REFERRED TO AS “USER”) AND IS EFFECTIVE AS OF THE DATE YOU PURCHASE THE PRODUCTS DEFINED BELOW. IF YOU DO NOT AGREE TO ALL OF THESE TERMS AND CONDITIONS, YOU WILL NOT BE ABLE TO USE OUR WEBSITE RELATED TO IT.

OVERVIEW

The website www.MONOSKINCARE.com (the "Website") is managed by MONO SKINCARE.


Any new products, features or services which are added to the current website shall also be subject to these Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Our website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1. AUTHORITY AND CAPACITY

The parties and their legal representatives guarantee that they have the authority and capacity to enter into this agreement.

Furthermore, you represent that you are at least the age of majority in your state or province of residence, and, if there is the case, you have given your consent to allow any of your minor dependents to use this website.

SECTION 2. ENFORCEABILITY

This agreement constitutes a legal, valid, and binding obligation, enforceable against the parties according to its terms.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Website, use of the Website, or access to the Website or any contact on the Website through which the Website is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms and Conditions.

SECTION 3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION



We are not responsible if information made available on this Website is not accurate, complete or current. The material on this Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Website is at your own risk.

This Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information on our Website. You agree that it is your responsibility to monitor changes to our Website.

The access to and use of MONOSKINCARE.COM, including viewing web pages, communication with us, downloading product information and making purchases on the Website are carried out by our users exclusively for personal purposes which should in no way be connected to any trade, business or professional activity. You will be the only one liable for your use of our Website, we will not be considered liable for any use of the Website and its contents by any of its users that is not compliant with the laws and regulations in force in your territory.

MONO SKINCARE will accept no responsibility whatsoever for any damage resulting from inaccessibility to website services or from damage caused by corrupt files, viruses, omissions, errors, service interruptions, unauthorized access, data alteration, content deletion, failure and/or malfunction of the user's electronic equipment, problems with the network, with providers or telephone and/or data transmission connections.


The users are responsible for maintaining the confidentiality and the proper use of their personal information, including the credentials for accessing restricted services.

SECTION 4. PRODUCTS

We have made every effort to display as accurately as possible the colors and images of our products that appear on the Website. We cannot guarantee that your computer monitor's display of any color will be accurate.

SECTION 5. RESERVATION OF RIGHT

We reserve the right, but are not obligated, to limit the sales of our to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Website is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors will be corrected.

SECTION 6. OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the Website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.

SECTION 7. PLACING OF ORDERS

To execute a contract of sale for one or more products on monoskincare.com, you must fill out the online purchase order form and send it electronically to us, following the relevant instructions.

Before sending your order proposals, we ask that you carefully read these General Terms and Conditions. We will also provide you with a summary of the main characteristics of each product ordered and its unit price (including all applicable fees and taxes), the type of payment you may use to purchase each product, shipping methods for the purchased products, shipping and delivery costs, our information, address and how to contact us, and the timeframe within which we – once the order has been accepted – will deliver the products.

Your order is irrevocable regarding the purchase of the products.

Upon submission of the order you will receive an email message confirming receipt of your order. This email is an acknowledgement that we have received your order. The contract shall be deemed concluded when we accept your order proposal, so we will send you a second email confirming the acceptance of the order and the dispatch of the products.

SECTION 8. PAYMENT

Payment of the price of the products and the costs of their shipping and delivery must be made using one of the methods indicated on the order form. Under no circumstances will you be charged more than the cost incurred by MONO SKINCARE relative to the payment method chosen by you.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Website (or any part or content thereof) without notice at any time.

In the case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent via an encrypted protocol, without third parties having any access whatsoever thereto. These details will not be used by us except for carrying out procedures relevant to your purchase, or issuing refunds in the case of returns, subsequent to the exercise of your right to return, or for reporting cases of fraud on monoskincare.com to the police. The price for the purchase of products and the costs for their shipping and delivery as indicated on the order form will be charged to your account at the moment in which the purchased products are shipped.

SECTION 9. SHIPPING AND DELIVERY

For information about product shipping and delivery procedures, please consult our FAQ section available from our website https://monoskincare.com/apps/frequently-asked-questions.

SECTION 10. RETURN POLICY

We aim to provide high quality goods that are free from any faults or damages and offer returns on orders 30 days after they are shipped. If for any reason, you want to return you order contact us at hello@monoskincare.com. The thirty day window begins on the day the product is shipped and returns must be received within 60 days after return label instructions are issued to you. To be eligible for a return, your item must be returned to us, unused and in the same condition that you received it and require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We do not refund any donations made to non-profit partners. Your refund should post to your credit card statement 5 - 7 days after we have received and processed your return.

To return your order, e-mail us at hello@skincare.com with your order number in the subject line to expedite the process.

E-mail us at hello@monoskincare.com to receive a new return label. Make sure to include "Return Label for Order No." and your order number in the subject line to expedite the process.

SECTION 11. PERSONAL INFORMATION

Your submission of personal information through the Website is governed by our Privacy Policy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Website including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Website should be taken to indicate that all information in the Website has been modified or updated.

SECTION 13. INTELLECTUAL PROPERTY RIGHTS

Unless otherwise stated, the users hereby acknowledge and agree that MONO SKINCARE owns or have licensed the intellectual property rights for all materials and services, including, but without limitation to, copyrights, patents, trademarks, and trade secrets, works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos and any other material published on monoskincare.com, including menus, web pages, graphics, colors, schemes, tools, the website's fonts and design, diagrams, layouts, methods, processes, functions and software which are part of monoskincare.com, and are protected by copyright and by all other intellectual property rights of MONO SKINCARE. The User's possession, access, and use of our services do not transfer to the User, or to any third party, any rights, title, or interest in or to such intellectual property rights.

Users must not, without prior written consent from MONO SKINCARE:

-           Republish material from http:// monoskincare.com/

-           Sell, rent or sub-license material from http:// monoskincare.com/

-           Reproduce, duplicate or copy material from http:// monoskincare.com/

-           Redistribute content from http://monoskincare.com/

The individual authors of works published on monoskincare.com are entitled at any time to claim the authorship of their work and to object to any distortion or any other modification of the works, including any damage to the works which may harm their honor or reputation.

SECTION 14. PROHIBITED USES


In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the Website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Website or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Website or any related website for violating any of the prohibited uses.

SECTION 15. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall MONO SKINCARE, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 16. INDEMNIFICATION


You agree to indemnify, defend and hold harmless MONO SKINCARE and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 17. SEVERABILITY

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 18. TERMINATION


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Website, or when you cease using our Website.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Website (or any part thereof).


SECTION 19. ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions and any policies or operating rules posted by us on this Website constitute the entire agreement and understanding between you and us and govern your use of the Website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.


SECTION 20. GOVERNING LAW

These Terms and Conditions and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of Hong Kong.

SECTION 21. CHANGES TO TERMS AND CONDITIONS

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

SECTION 22. CONTACT INFORMATION

Questions about the Terms and Conditions should be sent to us at hello@monoskincare.com