Over 5 billion pounds of waste is created annually due to reverse shipping. Most products that are returned, particularly in beauty cannot be reused for sanitary reasons. That's a lot of unnecessary trash. If you have any questions, please email us prior to purchasing.
We really think you'll love MONO Skincare. If you don't, email us at Hello@monoskincare.com. We are happy to return any product that is still in its original packaging within seven days (7) of receiving the order. Email with your order number and the product you do like to return, and we'll send a label for you to ship them back. We offer free return postage for Hong Kong orders. Return postage is not provided for international orders. Once we receive the products, we will arrange return for the product.
We're so grateful for your support and for helping us make the beauty industry a little less trashy.
INCORRECT, DAMAGED OR LOST GOODS
If we shipped the wrong item to you by mistake, please contact us within 5 days of receipt at firstname.lastname@example.org, so we can review your case and ship the correct item asap.
If you received damaged product, just email us at email@example.com and let us know the details. If you can attach a photo of the product in question that would really help speed things up! Shipping can be a rough journey, so it is normal for the shipping box to show some wear. If there is significant damage and the product cannot be used, then please keep your shipping box and packaging materials so it can be inspected by the carrier to ensure it doesn't happen again.
With certain usage there is also a small chance that the wooden cap of your MONO bottle could crack along a crease. Rest assured, it is still safe to use.
If you think your goods may be lost, no need to panic, we'll find it. First off, double check the shipping address was correct. Then check around your entrance or mailbox in case the driver thought they found a safe hiding spot (or even at your neighbors!). It happens more then you'd think. Still no package or attempted delivery notice within 2 business days while your package should have been delivered, contact the carrier with the tracking number to start a claim. If you're still perplexed after trying these tips, then send us an email to firstname.lastname@example.org so we can help!